STATEMENT
OF PURPOSE
OUR MISSION STATEMENT
“To provide looked after young people with a safe and nurturing environment, one that promotes empowerment, independence and choice, while enhancing their core living skills, and ability to move across the care continuum into fully independent living.”
OUR
VALUES
The core values embedded in our beliefs and daily performance include:
PRIVACY:
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The right of a Service User to be left alone and undisturbed whenever they wish.
DIGNITY:
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The understanding of a Service Users needs and treating them with respect.
INDEPENDENCE:
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Allowing a Service User to take calculated risks, to make their own decisions and think and act for themselves.
CHOICE:
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Giving a Service User the opportunity to select for themselves from a range of alternative options.
RIGHTS:
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Keeping all basic human rights available to the Service Users.
FULFILMENT:
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Enabling the Service User to realise their own aims and helping them to achieve these goals in all aspects of daily living.
OUR MISSION STATEMENT
With over 20 years experience in care profession, the management of Care Elite pride ourselves on
offering a highly professional care service for the Adults with Learning Difficulties, Mental Health and
associated conditions with a personal touch. We are pleased to accept Service Users for long term, short
term for convalescence and holiday stays.
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​When people have worked hard throughout their life and have been committed to helping others, we think
they deserve extra cherishing. They need a home where individuality is emphasised, with staff that have
time to give attention to small detail, and where they have the choice of enjoying the company of like-
minded fellow Service Users:
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PHILOSOPHY OF CARE
Selhurst House aims to provide its Service Users with a secure, relaxed, and homely environment in which
their care, well being and comfort are of prime importance.
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Support Workers/Carers will strive to preserve and maintain the dignity, individuality and privacy of all
Service Users within a warm and caring atmosphere, and in so doing will be sensitive to the Service
Users ever-changing needs. Such needs may be medical or therapeutic (for physical and mental welfare),
cultural, psychological, spiritual, emotional and social, and Service Users are encouraged to participate in
the development of their individualised Support/Care Plans in which the involvement of family and
friends may be appropriate and is greatly valued.​
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This will be achieved through programmes of activities designed to encourage mental alertness, self-
esteem, and social interaction with other Service Users and with recognition of the following core values
of care which are fundamental to the philosophy of our Home:
​All Staff within the Home will be appropriately qualified to deliver the highest standards of care. A continuous
staff-training programme is implemented to ensure that these high standards are maintained in line with the latest
developments in Care/Support Practices as may be laid down in appropriate Legislation, Regulations and the
National Care Standards Commission and under QAF (Quality Assurance Framework).
CORE VALUES OF CARE
PRIVACY
INDEPENDENCE
DIGNITY
CHOICE
RIGHTS
FULFILMEN
About Us
Address of Homeowner/Manager
Selhurst House117 Selhurst Road, SE25 6LQ.
Telephone; 0208 771 6201, Email:s.campbell@elitecare.co.uk
Care/Support Speciality of the Home:
Challenging Behaviour
Home Organisational Structure
Home Owner
Manager
Team Leader
Senior Support/Care Worker Support/Care Worker Day Care Staff
Details of Staff Numbers and Staff Training
The home employs one Manager, one Deputy Manager, five Care/Support Assistants, one of whom is
Senior Care/Support. The homes staff are selected for their qualities of reliability, integrity, skill,
friendliness and professionalism. They are carefully screened, and references are always checked
thoroughly. During induction all staff are trained in-house by experienced qualified senior staff in the
following critical subjects:
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Care/Support code of conduct
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Confidentiality
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The rights of Service User’s
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Health and Safety
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Food Hygiene and Safety
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Personal Care/Support Tasks
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Care/Support Assistants Responsibilities
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All new staff will complete an induction that follows the TOPSS guidelines. The home insists that all
Support Workers hold a minimum of NVQ level 2 in Care. All new members of staff must train to achieve
this important qualification.
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​The home also sends all staff on external training courses for such topics as Food Hygiene, Lifting and
Handling, Care/Support for people with Learning Difficulties/Mental health, First Aid, Drugs Practice
etc.
Accommodation
The home has 5 bedrooms all en-suite.
Downstairs: Two single rooms.
Upstairs: Three single rooms.
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All room sizes exceed the national minimum standard.
Social Rooms:
There is one lounge; a kitchen & dining room, bathroom & toilet located on ground floor all centrally
heated. There is a separate kitchen/office on the first floor. There is bathroom & toilet on the first floor.
On the second floor fifth room is an en-suit. Service Users are encouraged to use these public rooms;
however, Service Users who choose to stay in their own rooms may do so. Smoking is not allowed in
these public rooms and, whilst generally discouraged within the home.
All rooms have privacy locks on
doors and a lockable facility to secure valuables and personal items.
Admission
Service User’s interested in coming to Birch House are encouraged to visit the home and sample the
atmosphere and level of service. This gives the client time to get to know the staff and adjust to new people and surroundings.
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A month’s trial period is always given before taking permanent residency.
The home is registered to accommodate 5 persons over 18.
Selhurst House cannot care and accommodate for persons who require nursing care that cannot be managed by the community District Nursing Service.
Privacy and Dignity
Staff are trained to strive to preserve and maintain the dignity, individuality and privacy of all Service
Users within a warm and caring atmosphere, and in so doing will be sensitive to the Service Users ever changing needs.
Smoking and Alcohol
Regarding alcohol, Service Users will normally make their own arrangements, but, as with smoking, may
require to be supervised. (Smoking will be in line with legislation.)
Religion (Worship/Attendance at Religious Services)
Service Users may attend religious services either within or outside the home as they so desire. If services
are outside the home, the Service User should, if necessary and where possible, arrange for transport and
accompaniment with friends or relatives. In the event of this not being possible, care staff may
accompany Service Users on specific occasions if staffing levels permit.
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​Service Users have the right to meet clergy of their chosen denomination at any time. If required, a
private room will be made available for such meetings.
Fire safety
The home is fitted with smoke alarms, with “Fire Exit Notices” and “Fire Emergency Instruction Notices” displayed at strategic points throughout the home, as advised by the local “Fire Department”.
Staff are instructed during induction training about the Fire Prevention/Drills Policy this includes use of the homes fire appliances, evacuation, muster points, raising the alarm, etc. Service User’s are informed of the emergency procedure during admission.
A fire exercise is carried out weekly on each shift, this ensures all staff and Service Users have a comprehensive understanding of their responsibilities. A full fire drill is conducted monthly which involves evacuation of the home.
All fire systems and alarms will be tested weekly by staff of the home and 12 monthly by the local Fire Officer. Records are kept of all such testing as part of the Proprietor/Managers responsibilities.
All fire fighting equipment will be checked annually by a qualified fire extinguisher maintenance
engineer.
Where possible, furniture, fixtures and fittings must be made of fire-resistant of fire-retardant fabrics
and materials.
Contact with Family and Friends
Service User’s family, relatives and friends are encouraged to visit the Service User regularly and maintain contact by letter or telephone when visiting is not possible. In these cases, staff will offer to assist the Service User to respond where help may be needed.
Visitors will be welcomed at all reasonable times and are asked to let the Person in Charge know of their arrival and departure from the home. For Security and Fire Safety reasons, visitors must sign the visitor’s book on each occasion.
The Service User has the right to refuse to see any visitor, and this right will be respected and up-held by the Person-In-Charge who will, if necessary, inform the visitors of the Service Users wishes.
Service Users Plan Review
Once developed the service users plan will be reviewed monthly and updated to reflect any changing needs and ensure that the objectives for health, personal and social care and support are actioned. Any plan is developed with the involvement of the service user.
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Family and relatives will be encouraged to participate in the Service User’s daily routine as far as is practicable and are invited to monthly formal reviews. Service Users and their Relatives are always welcome to chat with a member of the Care/Support Staff if they have any concerns.
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The Service Users Plan is reviewed at three levels:
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Daily on a shift-to-shift basis. At staff shift changeover the Service User’s daily care notes are handed
by the out-going shift to staff on the in-coming shift and the Service User’s responses and activity
patterns discussed as needed. Changes to the Service Users Plan may be proposed at this point.
At the end of the four-week settling-in period.
Thereafter a formal review is held with Care Staff on a monthly basis.
All amendments to the care plan will require the authorisation of the Home Manager or Senior Carer
Support certain amendments may require the authorisation of the Service User’s GP. All amendments to
the Service Users Plan are recorded in full.
Complaints
If as a Service User, relative or visitor, you feel that there is cause for complaint, you should first discuss the matter with the person in charge. If the matter is in your opinion, a serious one, or if you remain dissatisfied, you can record the complaint in the Complaints Register, which is available from Reception or from the person in charge. A full investigation will be made into the complaint, and you will be
advised of the outcome within 28 days after the date the complaint is made.
If after this investigation, you are still not satisfied, or if you feel that the complaint is of a serious nature and you wish to speak to a registration officer first, then you should contact the National Care Standards
Commission.
A copy of Selhurst House complaint procedure is on display and can be made available on request
Therapeutic Activities
The home policy on “Therapeutic Activities” considers the Service User’s interests, skills, experiences, personalities and medical condition.
The home offers a wide range of activities designed to encourage the client to keep mobile, and most importantly take an interest in life.
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Staff encourages and in certain instances help Service User’s to pursue their hobbies and interests:
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Service User’s can play the following games
a. Cards.
b. Scrabble.
c. Bingo.
d. Draughts.
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Activities with the staff (On a Daily Basis)
a. Chatting to Individual Service Users.
b. Going for walks.
c. Playing games.
d. Reading letters/magazines/newspapers.
e. Helping to choose Library books
f. Maintain lifelong hobbies, crossword puzzles etc
Outings
All outings are geared to Service User’s needs and capabilities, therefore due to this a limited number of
Service User’s can go on any one outing.
Examples of outings are listed below:
a. Visits to local Pub.
b. Visit to a garden Centre.
c. Visit to a pantomime or play.
Monitoring and Quality
Within the Home, there are various systems which ensure that close monitoring is maintained on all of the
home’s services and procedures. Attention to the smallest detail is pivotal to everything that we do.
An important part of our quality programme is to involve the Service Users and their relatives. We
regularly ask for comments on the Home, the staff and services we provide. We also annually circulate a
service user questionnaire, which assists in assuring that we continue to provide a quality service.